The ITS team develops information technology competencies, leadership competencies, and managerial competencies of information technology resources. We develop managerial and team skills through a campus integrative capstone experience. We provide a framework for keeping pace with the rapid advancements in technology, as well as assessing technologies that emerge as high potential to be built once and used across the campus, thereby creating more effective pathways towards achieving strategic goals and objectives of the College and University. We develop information policies and information technology standards where a university-wide approach is required for information integrity and availability.

Instructional Support and Training services include course management (Blackboard) development and support, coordinating applied information technology input to MIS courses, and in-class software instruction for students. The Instructional Services group designs, develops, teaches and evaluates academic courseware modules in applied information technologies. Software instruction is also provided for UNL students, staff and faculty including web-based training modules, applications training, classroom instructional equipment training, and just-in-time training via the Help Desk. Training is conducted in formal classroom settings, small group sessions and one-on-one consulting.

ITS Technical Services is comprised of a state-of-the-art technical environment and a responsive user-centric Help Desk. Services include classroom and office PC development and maintenance, PC image development, audio visual development and maintenance, network software distribution, and research and development of emerging technologies. One-on-one hardware and software training and support are also provided.

The Help Desk is the point of contact for all ITS services. Service can be requested via the Web: http://www.cba.unl.edu/its/webforms/ServiceRequest/, by Phone: 472-5215, or by Walk-in: CBA Room 23.

The Server Administration area manages the operational status for the College's core server infrastructure. The servers managed provide the following services: file/print and directory services, storage area network services, Web and application services, MSSQL and mySQL database services, and enterprise backup services. Basic services include physically secure environment, startup/shutdown procedures, hardware maintenance, disaster recovery backups and procedures, 24/7 support for server access problems, Operating System software support/maintenance, hardware/software problem resolution, and performance monitoring.

Web Development services provide and coordinate the College's web presence, including the support and maintenance of websites and the development of web services, including advising on web site development, web page creation, implementation of the corporate designs, technical facilities available on the central web server, and general troubleshooting. Web services also include developing usable navigation, and testing accessibility, validity and browser compatibility.