A survey is one means through which ITS can give a voice to its customers. It is
a systematic way to identify what is working and what needs to be improved from
the customer's vantage point. Surveys can provide a baseline for documenting progress
as ITS focuses on being a quality service provider.
2007 Customer Satisfaction Survey Results
Thank you for your participation last Spring in our 2007 customer satisfaction survey.
We received 24 complete survey responses, with 94 overall responses from faculty,
students, and staff who we asked to participate in the survey. We are committed
to understanding your needs and improving the college and campus community's computing
experience by enhancing the services and responsiveness of the CBA ITS organization.
Having such a large response was very helpful in providing sound, factual data on
what services you believe are working well and which services you believe need improvement.
Click here to view the Survey
Results in PDF format.
Click here to view the Survey
Instrument in PDF format.
Since the survey was conducted in April, we have made, or will shortly implement,
a number of improvements to several of the most pressing concerns identified by
the survey including:
- Increasing the number of support documents available on our website, including details
about file backup and recovery procedures, network security and backup and network
reliability statistics.
- Improving access to ITS web pages, especially the Service Request Forms.
- Being more proactive about the use of new technologies to enhance teaching, learning
and research efforts. As part of our effort to be more proactive, we have reconfigured
our Help Desk Room 23 to provide for visual information sharing, product demonstrations
and technology training.
This survey results web page will be updated with links to these and other initiatives
as they are published.
Again thank you very much for your participation. Our goal is to continue to strive
to provide the best services equal to the excellence UNL represents.
