is a Senior Research Methodologist in the Statistics and Methodology Department at NORC at the University of Chicago. She has received both her Ph.D. and M.S. from the Survey Research and Methodology Program (SRAM) at the University of Nebraska-Lincoln. Bilgen is responsible for overseeing methodological research for AmeriSpeak
, NORC’s breakthrough panel-based research platform.
Bilgen joined NORC in 2011. To date, she has managed numerous multi-mode projects which called for her expertise to contribute to decisions regarding web, computer-assisted telephone, and mail contact and implementation strategies, effective interviewing techniques, and considerations of survey error. Bilgen has been involved in extensive research related to communication and cognition in surveys, web, mail, and phone survey implementation and design, interviewer effect on data quality, measurement, non-response, and coverage errors in multi-mode surveys, as well as use of innovative technologies in survey data collection. She is currently serving as the elected conference chair for Midwest Association for Public Opinion Research (MAPOR) and served as MAPOR secretary treasurer in the past. She is currently serving as a member of American Association for Public Opinion Research (AAPOR)'s Standards and Membership & Chapter Relations Committees.