A survey is one means through which ITS can give a voice to its customers. It is a systematic way to identify what is working and what needs to be improved from the customer's vantage point. Surveys can provide a baseline for documenting progress as ITS focuses on being a quality service provider.
2011 Customer Satisfaction Survey Results
Thank you for your participation in our 2011 customer satisfaction survey. We are committed to understanding your needs and improving the college and campus community's computing and web usage experience by enhancing the services and responsiveness of the CBA ITS organization. Having such a large response was very helpful in providing sound, factual data on what services you believe are working well and which services you believe need improvement.
View the Results:
2010 Customer Satisfaction Survey Results
Thank you for your participation in our 2010 customer satisfaction survey. We received 96 survey responses between faculty, staff, graduate students, and undergraduate students. We are committed to understanding your needs and improving the college and campus community's computing and web usage experience by enhancing the services and responsiveness of the CBA ITS organization. Having such a large response was very helpful in providing sound, factual data on what services you believe are working well and which services you believe need improvement.
View the Results:
Action Items for 2010 CBA IT Services Client Survey:
- The College will create an IT Advisory Committee composed of faculty, staff and students
- We will develop Google Analytics to assist in web navigation/content decisions
- We will work to establish web conferencing as a mainstream tool for the College: workshops, champions doing presentations, active use within ITS, CBA regular meetings, user desktop support instances, etc.
- Will strive to provide greater internal marketing of services, ie. new service launches, service reminders, Remote Desktop easy-to-follow training doc, etc.
- Increase research of new services and products
- Conduct more demos and experiments using emerging technologies
- Coordinate all services and products leveraging UNL resources whenever possible
2007 Customer Satisfaction Survey Results
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This survey was conducted in April 2007. Since then we have made a number of improvements to several of the most pressing concerns identified by the survey including:
- Increasing the number of support documents available on our website, including details about file backup and recovery procedures, network security and backup and network reliability statistics.
- Improving access to ITS web pages, especially the Service Request Forms.
- Being more proactive about the use of new technologies to enhance teaching, learning and research efforts. As part of our effort to be more proactive, we have reconfigured our Help Desk Room 23 to provide for visual information sharing, product demonstrations and technology training.
Again thank you very much for your participation. Our goal is to continue to strive to provide the best services equal to the excellence UNL represents.
Coe Learning Center Satisfaction Survey Results
We also recently surveyed students regarding their satisfaction with the changes that were implemented in the CBA Coe Learning Center to try and improve student learning space at the College. Over 600 student surveys were received. Although the changes to improve the Coe Learning Center were extensive we will always strive to listen to student feedback as we go forward in making our student space at the College as good as we possibly can.
View the Results:
Action Items for 2010 Coe Learning Center Survey:
- Will check with UNL Vending about better coffee machine, a food and soda vending; all with Ncard functionality. Contact person is Deirdre Barr, 472-6700, vending@unlnotes.unl.edu
- Promote Rooms 12, 14 and 33 as open labs when available, daily room availability is noted on panel outside of door
- Promote Rooms 12, 14 and 33 as open labs based on availability via Coe and Atrium screens
- Improve courtyard space for student and faculty group use
- Include note on panel outside of Coe 18B stating "groups wanting to use the room have priority over individual use"
Coe Learning Center Survey Results and Action Plans
This survey was conducted in early 2009 to solicit ideas from students regarding what changes they wanted to help improve CBS's Coe Learning Center. During the summer of 2009 many of those requests were implemented as documented in the action plans and blueprints shown in the above pdf file.
