The challenges facing organizations demand new ways of thinking about leadership
and organizational change. Environmental pressures confronting organizational systems
are too complex for a small group of leaders at the top to resolve on their own.
We need to unleash the distributed intelligence of people throughout the organization.
In this session, Dr. Uhl-Bien will cover new findings in leadership about how to
enable organizations for the challenges of a complex world. Complexity leadership
approaches help us to see how organizations need to overcome their bureaucratic,
stifling control preferences to foster innovation, adaptability and learning. This
requires understanding adaptive leadership processes that operate in the interface
between administrative and entrepreneurial systems to fuel productive emergence
Thriving and winning in today’s business world requires deliberate strategies to
drive and continuously steer growth. The learning garnered from this session will
help you and your leadership team better navigate the seemingly endless options
and opportunities for growth. We answer the question – what really matters? What
differentiates the alive from the dead or the losers from the winners? Participants
will be introduced to a major research project examining the predictors of organizational
survival, stock price and earnings growth. We will drill down on understanding the
life and deaths of the initial public offering (IPO) class of 1996, the biggest
IPO year ever. Dr. Welbourne will share findings that are not what you would expect.
Also, participants will be using a diagnostic tool to compare your own firm to the
findings from the senior executives in the project. You will be able to take the
tool back to your organization and share insights to escalate growth and assure long-term
When was the last time you walked out of a bank, a meeting with an insurance agent,
a restaurant, a hotel, your dentist office or just left the internet with a service
provider and said, "Wow!" about the exceptional service? How well does your organization
service their customers? Dr. Hampton will guide you through a series of examples
of exceptional customer service. Participants will come away with a better understanding
of how to create differential advantages through "Wow!" Customer Service.
Finding and developing new product-markets is fundamental to delivering organic
growth and ongoing business survival. Dr. Saini will show how businesses will be
effective by using a market based approach to: uncover un-served and underserved
customer needs, develop customer acquisition and retention strategies that deliver
loyalty, and create channels using cutting edge technologies to open and serve the
new markets. A market based approach is effective because it allows your business
to organize around your customer needs (rather than products), encourages your employee
culture to be responsive to changing customer desires and advocates tracking the
most significant source of positive cash flow – your customer's lifetime value.
The effective use of financial information is a valuable skill for every manager.
The primary learning goal of this course is to understand how daily business decisions
impact financials and shareholder value. This is a case-based course and is suitable
for all non-finance professionals (i.e. marketing, sales, human resources, engineering
and etc.). You will develop an insight into how corporations create value, financial
statements, financial evaluation of new products/services and firm valuation.