Examining the Potential Benefits of a 2-1-1 System: Quantitative and Other Factors

While 2-1-1 systems are being planned and implemented across the United Staes, policymakers and other stakeholders must weigh the costs of implementation against the perceived benefits. How do proponents of 2-1-1 systems present the benefits of their systems? This article will address two issues: examining the variety of ways that 2-1-1 systems benefit their communities and suggesting methods to measure those benefits.

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	Rosenbaum, David I Professor of Economics Expertise: Antitrust Managerial Economics Public Utilities Economics CBA 360 P.O. Box 880489 University of Nebraska-Lincoln Lincoln, NE 68588-0489, USA Phone: (402) 472-2318 Fax: (402) 472-9700 drosenbaum1@unl.edu	Rosenbaum, David I	Economics