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Vol. 1, No. 1, pgs.-7-21
Issues in Multinational ERP Implementation
International Journal of Service and Operations Management

 

Co-Authored by: Chae, B., and Sheu, C.

Enterprise resource planning (ERP) systems have been credited with providing competitive advantage in multinational business operations, to include supply chains. Multinational implementations of ERP involve added complexity. This paper uses case studies and other reports of multinational ERP implementation to identify implementation factors of importance. Four technical factors were identified (business process reengineering, federalism and customization, supply chain features, and outsourcing). Additionally, more general issues were compared (culture/language, management style, political factors, and labor skills). Multinational ERP implementations radically change organizational information systems. Careful planning of how to implement ERP systems is needed in multinational environments in order to identify the best ERP design and the best redesign of business processes.
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About the Researcher
David L. Olson
James & H.K. Stuart Chancellor's Distinguished Chair

Department: Management

Ph.D. - General Business at the University of Nebraska Lincoln in 1981
M.B.A. - Kearney State College in 1978
B.S. Mathematics at South Dakota School of Mines & Technology in 1966
 



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