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Internet Abuse and Acceptable Internet Use Policy

Co-authored by Keng Siau, Fiona Nah, and Joey Li-Mei Teng

Internet abuses in the workplace include, but are not limited to,accessing nonwork-related sites, email abuse, online chatting, gaming, investing, shopping, and downloading programs of personal interests, such as MP3s. They also include using the Internet too often at work, which is commonly known as cyberslacking. Ultimately, these abuses refer to employees being online at work and not doing what they’re paid to do—their jobs. This article surveys the acceptable Internet use policy (AIUP) of three groups of organizations—educational institutions, Internet service providers (ISPs), and non-ISPs. It also provides guidelines on developing an AIUP and concludes with a discussion on privacy issues in monitoring employees’ Internet use.

Publication Information
Article Title: Internet Abuse and Acceptable Internet Use Policy
Journal: Communications of the ACM (2002)
Vol. 45, No. 1, pp. 75-79
Author(s): Nah, Fiona Fui-Hoon;  Siau, Keng L
Researcher Information
    
Nah, Fiona Fui-Hoon
Nah, Fiona Fui-Hoon
Professor of Management in Information Systems
Expertise:
  • Information Systems
  • Human-Computer Interaction
  • Electronic, Mobile, and Ubiquitous Commerce
  • Web 2.0, Virtual World, and 3-D Web
Management
CBA 267
P.O. Box 880491
University of Nebraska-Lincoln
Lincoln, NE 68588-0491, USA
Phone: (402) 472-6060
Fax: (402) 472-5855
fnah@unlnotes.unl.edu
Siau, Keng L
Siau, Keng L
Edwin J. Faulkner Professor
Expertise:
  • Systems Analysis and Design
  • Design Science
  • Web 2.0, Virtual World, and 3-D Web
  • Supply Chain Integration and Management
  • Electronic, Mobile, and Ubiquitous Commerce
Management
CBA 255
P.O. Box 880491
University of Nebraska-Lincoln
Lincoln, NE 68588-0491, USA
Phone: (402) 472-3078
Fax: (402) 472-5855
ksiau@unl.edu