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Cognitive Mapping Techniques for User-Database Interaction
IEEE Transactions on Professional Communications

 

Co-authored with Tan, X.

In this paper, we first develop a framework of user-database interaction. Based on this framework, we then provide a discussion about how notable human factors influence various dimensions of user-database interaction. Following that, we propose using cognitive mapping techniques to overcome some cognitive and behavioral biases during user-database interaction. Three popular cognitive mapping techniques – causal mapping, semantic mapping, and concept mapping – are introduced as the techniques to elicit an individual’s belief systems regarding a problem domain. Through an example database application, we demonstrate how to use these cognitive mapping techniques to improve user-database interaction. Finally, we discuss the implications of this research for technical communicators during user-database interaction analysis and design.
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About the Researcher
Keng L. Siau
E.J. Faulkner Professor of MIS and Full Professor of Management Editor-in-Chief, Journal of Database Management North America Regional Editor, Requirements Engineering Co-Editor-in-Chief, Advances in Database Research Book Series Director, UNL-IBM Global Innovation Hub

Department: Management

Professor Keng Siau received his Ph.D. degree in Business Administration in 1996 from the University of British Columbia (UBC) (in Vancouver, Canada) where he majored in Management Information Systems (MIS) and minored in Cognitive Psychology. UBC is a top research university in Canada and consistently ranked as one of the best research schools in the world. Professor Siau's M.S. and B.S. (Hons) degrees are in Information and Computer Sciences from the National University of Singapore, which is ranked as one of the top 30 universities in the world by The QS World University Rankings.

Professor Siau is serving as the Editor-in-Chief of the top-ranked Journal of Database Management, which has an impact factor of 2.0 and an immediacy index of 1.368. Professor Siau is also the North America Regional Editor of the Requirements Engineering journal, which has an impact factor of 1.625.


 



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