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Vol.1, No.1
An Object-oriented Approach for Designing Service Scheduling Support Systems
International Journal of Service and Standards (2004)

 

The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.

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About the Researcher
Sang M. Lee
Chair of the Management Department University Eminent Scholar Firstier Bank Distinguished University Professor Executive Director, Nebraska Center for Entrepreneurship Executive Director, UNL/IBM Global Hub for On Demand Innovation Executive Director, Center for Albanian Studies President, Pan-Pacific Business Association Editor-in-Chief, Service Business: An Internationl Journal Senior Scientist, The Gallup Organization

Department: Management

BA (Economics), Seoul National University, Korea, 1961
MBA, Miami University (Ohio), 1963
Ph. D. (Management), University of Georgia, 1969
 
About the Researcher
Silvana Trimi
Associate Professor of Management Information Systems

Department: Management

Ph.D. - Management Information Systems, University of Nebraska -Lincoln, 2001. M.A. - Business Administration, University of Nebraska - Lincoln, 1997. B.S. - Finance, University of Tirana, Albania, 1989
 



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