An Object-oriented Approach for Designing Service Scheduling Support Systems

The focus of this paper is to provide practical guidelines for designing service scheduling support systems based on the Object-Orientation Approach (OOA). The advantages of OOA include providing greater flexibility to the process of system design and implementation, simplifying the decision making process and empowering decision-makers at the operational level. The application domain of this paper is healthcare where patient scheduling has always been a major challenge due to the high degree of system complexity and uncertainty. A real-world application of the object-oriented patient scheduling system at a regional healthcare centre is presented.

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	Lee, Sang M Emeritus Expertise: Entrepreneurship Information Systems International - Europe International - South and Central America International - Asia Management CBA 251 P.O. Box 880491 University of Nebraska-Lincoln Lincoln, NE 68588-0491, USA Phone: (402) 472-3915 Fax: (402) 472-5855 slee1@unl.edu	Lee, Sang M	Management
	Trimi, Silvana Associate Professor of Management Expertise: Electronic Commerce Management Information Systems Systems Analysis and Design Mobile and Wireless Commerce Management CBA 276 P.O. Box 880491 University of Nebraska-Lincoln Lincoln, NE 68588-0491, USA Phone: (402) 472-4459 Fax: (402) 472-5855 strimi@unl.edu	Trimi, Silvana	Management